1. What surprised me in this chapter 10 was how many people use social media. A fact that book had was that Facebook had more users than the population of North America!
2. Nothing was confusing in this chapter. The information was just the basic of marketing so it was very easy to understand.
3. Do small companies need to perform market research if they have little funds? Is there companies out there that don't need to market?
4. Everything the author said I agree with.
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