1. Find a business owner and talk to them about their customers. I choose a local car wash near my house. The car wash has been established since I was in middle school and seems to be doing very well. Unfortunately the owner declined to be recorded.
A. Who do you think your target customers are? People who are too busy to wash their own car and want the job done right. Most of my customers are adults that work a lot or the elderly.
B. What are your customers unmet needs? The customers come here because they don't have the time to wash their cars or they don't have the right equipment. We have everything here to give customer's cars a full car wash by using a pressure wash, vacuum, and tire wash.
C. Where do you find your customers? My car wash is in a good location so my customers drive by and come in. Other customers are from word of mouth.
D. What are your customers demographics? My customers are of all ages.
E. Who is your 20%? Returning customers
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3. Reflection: The car wash is a simple business where the customers unmet needs are easily achieved. As long as the car wash does a good job on the car wash at the right price people will be happy with their service. The three customers I interviewed seemed pretty happy with their cars and there doesn't seem to be any differences between the owner and the customer.


